Garage door keypads offer a convenient way to access your garage without the need for a traditional key or remote control. These compact devices, typically mounted near the garage entrance, allow you to enter a personalized code to open and close the garage door with ease. However, like any electronic device, garage door keypads can sometimes malfunction, leaving you frustrated and unable to gain entry. In this comprehensive guide, we’ll explore the common reasons why a garage door keypad may stop working and provide you with step-by-step troubleshooting solutions to get your keypad up and running again.

Common reasons why a garage door keypad stops working

Before delving into the troubleshooting steps, it’s essential to understand the potential causes behind a malfunctioning garage door keypad. Here are some of the most common reasons why a keypad might stop working:

Dead or low batteries

Like most electronic devices, garage door keypads rely on batteries for power. Over time, these batteries can drain, causing the keypad to malfunction or become unresponsive.

Misalignment or interference

Keypads communicate with the garage door opener using radio frequencies. If the keypad is misaligned or there is interference from other electronic devices, the signal may not reach the opener correctly.

Damaged or worn-out components

Keypads are exposed to various environmental factors, such as extreme temperatures, moisture, and physical wear and tear. These conditions can cause internal components to degrade or fail over time.

Programming issues

In some cases, the keypad may become unprogrammed or lose its connection with the garage door opener due to a glitch or user error during the programming process.

Troubleshooting steps for a garage door keypad not working

Now that you understand the potential causes, let’s dive into the troubleshooting steps to help you resolve the issue with your garage door keypad.

Checking the battery and power source

The first step in troubleshooting a non-functioning garage door keypad is to check the battery and power source. Follow these steps:

  1. Locate the battery compartment on the back of the keypad.
  2. Open the compartment and remove the existing batteries.
  3. Check the battery terminals for corrosion or damage. If present, clean the terminals with a small brush or sandpaper.
  4. Install fresh, high-quality batteries, ensuring they are properly oriented.
  5. Close the battery compartment securely.
  6. Test the keypad by entering your code. If it still doesn’t work, proceed to the next step.

Resetting the garage door keypad

In some cases, resetting the keypad can resolve programming issues or clear any temporary glitches. Here’s how to reset your garage door keypad:

  1. Locate the reset button or switch on the keypad. This is usually a small recessed button or a switch on the back or side of the device.
  2. Use a paperclip or a similar tool to press and hold the reset button for several seconds, following the manufacturer’s instructions.
  3. Release the reset button when the keypad indicates it has been reset (usually with a flashing light or beep).
  4. Reprogram the keypad by following the manufacturer’s instructions, typically involving entering a new code or pairing it with the garage door opener.
  5. Test the keypad by entering your new code. If it still doesn’t work, move on to the next step.

Realigning the keypad with the receiver

If the keypad is misaligned or there is interference affecting the signal, you may need to realign the keypad with the garage door opener’s receiver. Follow these steps:

  1. Locate the garage door opener’s receiver unit, typically mounted near the motor or on the ceiling of the garage.
  2. Check the receiver for any obstructions that could be blocking the signal from the keypad.
  3. Adjust the position of the keypad by moving it slightly to the left, right, up, or down, ensuring a clear line of sight with the receiver.
  4. Test the keypad by entering your code. If it still doesn’t work, proceed to the next step.

Testing the garage door opener

In some cases, the issue may not be with the keypad itself but with the garage door opener. Here’s how to test the opener:

  1. Locate the wall-mounted control panel or button for the garage door opener.
  2. Press the button to open or close the garage door.
  3. If the garage door opens or closes, the issue is likely with the keypad itself, and you may need to replace it or seek professional assistance.
  4. If the garage door does not respond to the wall-mounted control panel, the issue may be with the opener itself, and you should consult a professional for further diagnosis and repair.

Checking for interference

Interference from other electronic devices or sources can sometimes disrupt the communication between the keypad and the garage door opener. Here’s how to check for interference:

  1. Identify any potential sources of interference near the keypad or garage door opener, such as wireless routers, cordless phones, or other radio-frequency devices.
  2. Try temporarily turning off or relocating these devices to see if it resolves the issue with the keypad.
  3. If the keypad starts working after eliminating potential interference sources, consider permanently relocating or shielding the interfering device to prevent future issues.
Garage Door Keypad Not Working

Contacting a professional for assistance

If you’ve tried all the troubleshooting steps and your garage door keypad still isn’t working, it may be time to seek professional assistance. Here are a few reasons why contacting a professional might be necessary:

Complex issues

Some keypad malfunctions may be caused by more complex issues with the garage door opener system, wiring, or other components that require specialized knowledge and tools to diagnose and repair.

Safety concerns

Attempting to repair or replace certain components of a garage door system can be dangerous if not done properly, as it involves heavy moving parts and potential electrical hazards.

Warranty considerations

If your garage door system or keypad is still under warranty, attempting DIY repairs may void the warranty coverage. Consulting a professional can help ensure any repairs are done in compliance with the warranty terms.

Time and convenience 

Hiring a professional can save you time and frustration, especially if you’re unfamiliar with garage door systems or if the issue is particularly complex.

When contacting a professional, be sure to provide them with detailed information about the issue, including the make and model of your garage door system, the age of the components, and any troubleshooting steps you’ve already taken. This will help them better diagnose and resolve the problem efficiently.

Frequently Asked Questions

Can I replace the keypad batteries with any type of battery? 

No, it’s important to use the correct type and size of batteries specified by the manufacturer. Using the wrong batteries can cause further issues or damage to the keypad.

How often should I replace the keypad batteries? 

The frequency of battery replacement depends on usage and the type of batteries used. As a general guideline, it’s recommended to replace the batteries every 6 to 12 months or when the keypad starts to show signs of low battery, such as dimming lights or inconsistent operation.

Can interference from other devices cause my garage door to open or close unexpectedly? 

Yes, interference from nearby electronic devices or sources can potentially cause your garage door to open or close unexpectedly. This is why it’s important to identify and eliminate potential sources of interference if you’re experiencing issues with your garage door system.

Can I program multiple codes into the keypad for different users? 

Many garage door keypads allow you to program multiple codes, which can be useful if you need to grant access to different family members or service providers. Refer to your keypad’s instruction manual for specific programming instructions.

How do I know if the issue is with the keypad or the garage door opener itself? 

One way to determine if the issue is with the keypad or the opener is to try using the wall-mounted control panel or remote control to operate the garage door. If the door responds to these alternative controls but not the keypad, the issue is likely with the keypad itself. If the door doesn’t respond to any controls, the problem may be with the opener or other components of the system.


A malfunctioning garage door keypad can be a frustrating and inconvenient problem, but with the right troubleshooting steps, it’s often possible to resolve the issue yourself. By checking the batteries, resetting the keypad, realigning it with the receiver, testing the garage door opener, and eliminating potential interference sources, you can often get your keypad working again without the need for professional assistance.

However, if the issue persists or you suspect a more complex problem, don’t hesitate to contact a professional garage door technician. They have the expertise and tools to diagnose and repair any underlying issues with your garage door system, ensuring your safety and the proper functioning of your keypad and garage door.

Remember, regular maintenance and timely battery replacements can help prevent many keypad issues from occurring in the first place. By following the tips and guidelines outlined in this guide, you can keep your garage door keypad in top working condition for years to come.

End Note

At Superior Door, LLC, we pride ourselves on delivering top-tier garage door solutions tailored to meet your needs. From elegant carriage house doors to comprehensive residential garage door services, our expert team ensures your home looks great and functions flawlessly.

Facing a garage door emergency? We offer reliable 24-hour emergency repairs in Omaha, NE, ensuring you’re never left in a lurch. Discover more about our commitment to quality and customer satisfaction on our about us page.

Stay connected with us for the latest updates, tips, and promotions by following us on Facebook and Instagram. Need immediate service or want to book an appointment? Use our convenient online booking system to get started.

At Superior Door, LLC, we’re not just about doors; we’re about superior service and unmatched expertise. Reach out today and let us handle all your garage door needs with professionalism and care. Your satisfaction is our priority!

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